Refund & Cancellation Policy
We, Quinta Systems Private Limited(“We”, “Us”, “Our”, “Company”), is in the business of providing a cloud-based point of sales software application under the brand name “QPOS” for restaurants together with optionally integrated services such as mobile or card payments, inventory management, deals and discounts, ordering and delivery apps, table booking apps, suppliers’ marketplace, analytics apps, etc. using a programmable API architecture. The Company through such point of sale software application and websites (together referred to as “QPOS Platforms”) also provides end to end integration of services for restaurant management to various restaurants and food outlets. The Company has created and owns the QPOS Platforms and licensed the use of the same by way of various subscription model for a Subscription Fee.
The subscription to the QPOS Platform and other value added services(“QPOS Subscription”) offered by us is subject to our Terms of Services that is agreed by you (or anyone who accesses and uses the QPOS Platforms shall be referred to as “You”, “Your” or “User” as the context may require) at the time of subscription. You may select a QPOS subscription plan of your choice and make payment as per the required payment method(s) available for different QPOS subscription plans. Fees
You are required to pay subscription fee as per the QPOS Subscription plan subscribed by you (“Subscription Fee”). The Subscription Fee for QPOS Subscription as stated in various subscription plans is non-refundable except as expressly set forth in these cancellation and refund terms (hereinafter referred to as “Cancellation & Refund Policy”). Taxes may apply on the subscription fee. Your paid QPOS Subscription will be activated only upon successful payment of the Subscription Fee made through the QPOS Platforms as per the applicable subscription plan chosen by you.
We may in our discretion change the Terms of Service as well as this Cancellation & Refund Policy, or any aspect of QPOS Subscription, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued subscription after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your subscription. Termination by Us
We may terminate your QPOS Subscription at our discretion without notice. If we do so, we will issue a credit note to you and give a prorated refund based on the remaining term of your then subscription term, whether annual or monthly. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates the Terms of Service or any applicable law, involves fraud or misuse of the QPOS Subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with the Terms of Services or this Cancellation & Refund Policy will not constitute a waiver of any of our rights. Limitation of Liability
In addition to other limitations and exclusions in conditions of use and sale, in no event will we or our directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to qpos platforms. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, will not exceed the last subscription fee you paid. These exclusions and limitations of liability will apply to the fullest extent permitted by law and will survive cancellation or termination of your qpos subscription.