Customer Success Executive
Quinta is a growth-stage technology company that is focused on providing Integrated Digital solutions to the Restaurants and Retail vertical. The flagship products are QPOS -an Android based Billing Software Solution
and QuGo – QR Based Digital Ordering App for customers. We are looking for committed Salespeople who can build a high-performance team can bring accelerated growth for the products
The Customer Success Executive serves as the internal voice of the customer while working with other QPOS
teams to exceed customer expectations and find new ways to delight them. This individual’s performance is
based on specific metrics associated with custom onboarding product adoption, expansion & retention.
- Actively serve a portfolio of assigned accounts so that customers may achieve their positive business outcomes via QPOS’s software & services.
- Drive customer software & service engagement and development of power users across customer organizations.
- Run the renewal and churn management process for the assigned portfolio of accounts. Reach and exceed performance metrics defined for Customer Success.
- Own, design, and execute critical customer success processes such as onboarding, training, customer advocacy, and product adoption.
- Proactively identify customer expansion opportunities & churn risks.
- Collaborate with Marketing to demonstrate customer communication campaigns.
- Provide continuous customer feedback to QPOS Product team.
- Management of overall customer training processes, support systems, and internal CS reporting
- Special Projects: Play a part in other organizational initiatives requiring your deep product and customer knowledge
Desired Candidate Profile
- Proven results in a prior role managing FNB clients
- BE or bachelor’s in any science background. MBA is preferred.
- 3 to 5 years of prior customer success or account management experience, preferably within enterprise software or SaaS
- Being passionate about new technologies and emerging business models is imperative for this role